Responsible gambling Ajax Casino

Responsible Gaming at Casino Ajax

At Casino Ajax, we take the well-being and responsible gaming habits of our customers seriously. Our mission is to provide a safe and entertaining environment that promotes informed decision-making.

Tools for Responsible Gaming

To support your responsible gaming journey, we offer various tools:

Self-Exclusion Program: A confidential service allowing you to voluntarily bar yourself from the casino premises for defined periods (6 months, 1 year, or 5 years). Our staff will assist you in setting up a self-exclusion period and ensure that you are not contacted with marketing materials during this time.
Deposit Limits: Easily adjustable daily, weekly, or monthly limits can be set through account settings or at our guest services desks. If you need assistance or guidance on responsible gaming, please don't hesitate to reach out.
Time-Outs: Short-term self-exclusion options are available for those who want a break from the gaming floor.

Support Resources

We encourage players to seek help if they feel their gambling is becoming problematic. Please visit our Support page to access resources and connections to local counseling services, helplines, and additional assistance:

PlaySmart: Ontario's official problem gambling resource provides unbiased information on responsible play.
AGCO Guidance: We adhere to the standards outlined by the Alcohol and Gaming Commission of Ontario (AGCO), ensuring your gaming experience is fair and safe.

Responsible Gaming Standards

Our commitment to responsible gaming adheres to the provincial regulatory framework, maintaining a high standard for:

Accessibility: Self-exclusion registration and promotion controls are implemented with immediate effect.
Informed Consent: Clearly communicated marketing restrictions for excluded individuals.
Marketing Practices: Compliant advertising policies.

By working together, we can ensure your gaming experience at Casino Ajax remains enjoyable while maintaining a safe environment.